Shopping Cart
Your Cart is Empty
There was an error with PayPalClick here to try again
CelebrateThank you for your business!You should be receiving an order confirmation from Paypal shortly.Exit Shopping Cart

Most Companies Track Only Results, We Track Effort!



Is Your FSM Struggling

Posted on February 8, 2019 at 2:55 PM
A recent Article/ Blog I read from Rick McCormick of Reahard & Associates made me think about some of the challenges I have come across. Why do some FSM's produce better results than others given that their Training/Coaching and background are similar? We sometimes do not think about the way we come across in the 'TONE' in which we communicate as being a factor. Even thought we might be saying the same thing in are presentations / offerings, how we say it (TONE) might be misinterpreted or misunderstood. Our 'Confidence and or Conviction' come across in our TONE. Probable Purchasers buy our conviction before they consider our offering(s). In Rick's Article he states that research has indicated that 73% of respondents to a survey have indicated that the No.1 contributing factor that compels them to remain loyal to a company is "interaction with friendly & likable employees". It's as simple as the TONE of the experience. I have always advocated that meeting the consumer at the Sales Associates Desk; it really shows the consumer who is really important,... them! Consumers traditionally like the lead up to buying something they want, need, or desire, this is the part of the purchase process they like and for the most part enjoy the most. The process of having to pay for it is not so enjoyable. That is 'WHY' FSMs must in the comparably shorter time span needs to utilize their time to create an enjoyable experience, not something the consumer has to 'ENDURE'. My old Sales Manager back when I worked on the floor told me that when the consumer is laughing with you they are most likely in the buying mood. That can all but dissipate when the consumer encounters a FSM that lacks 'knowledge, confidence, and most importantly enthusiasm'. They must create an atmosphere and experience that does not invoke resistance to buy, but to one of openness to consider. I certainly like what Rick states in his Article that in an effort to plant the right TONE from the beginning you should tell your customer, "We know you've had some fun choosing a new vehicle and I want to make sure you have some fun in my office as well. As a matter of fact, there is a three-laugh minimum in here." Something like this will go a long way to improving the eventual outcome for both the consumer and the dealership. Building and expanding the 'knowledge, confidence, the enthusiasm along with the TONE of the FSMs interactions requires; Training/Coaching, Mentorship and practice/practice/practice. Some come by this naturally but many others need the on going support that comes from someone willing to put in the effort, and this is certainly why some FSMs perform better than others.

Categories: None

Post a Comment


Oops, you forgot something.


The words you entered did not match the given text. Please try again.


Reply NaSox
11:47 AM on June 29, 2020 
Ð?Ñ?ведение плопов
Reply cialis 40 mg
2:11 AM on August 29, 2020 
My Secure Tabs Pharmacy ascellagyday - Cialis BurferernWek Viagra Vrai Acheter nunkneri Cialis Agerly Can Amoxicillin Be Taken With Fluconazole
Reply mawlify
7:27 PM on December 10, 2020 
Rash Zithromax ascellagyday cialis generic online BurferernWek Rezept Fur Viagra
Reply oDlcmwUhM
10:23 PM on December 13, 2020 
Reply SfkTnyaemx
12:35 AM on December 29, 2020 
Reply TBXuZCzb
7:59 PM on January 1, 2021 
Reply air jordan
5:35 PM on January 17, 2021 
My husband and i got quite satisfied John managed to complete his researching through the ideas he got from your very own web page. It is now and again perplexing to just happen to be giving out helpful hints that many people have been trying to sell. And now we do understand we have got the writer to be grateful to for that. All of the illustrations you made, the straightforward web site menu, the relationships you can make it easier to engender - it's everything excellent, and it's facilitating our son and our family recognize that this issue is cool, which is certainly wonderfully important. Thank you for everything!
air jordan
Reply yeezy
5:36 PM on January 17, 2021 
I just wanted to type a remark to say thanks to you for some of the fabulous tips and tricks you are writing on this site. My particularly long internet research has finally been honored with high-quality ideas to talk about with my relatives. I would tell you that many of us website visitors actually are truly endowed to live in a superb place with very many brilliant professionals with great principles. I feel truly blessed to have used your entire web page and look forward to so many more thrilling minutes reading here. Thanks a lot again for a lot of things.
Reply hermes
5:37 PM on January 17, 2021 
I have to get across my love for your generosity supporting people who require help with your topic. Your personal commitment to getting the solution all-around had become extremely insightful and have consistently enabled somebody just like me to attain their dreams. Your personal interesting tutorial denotes a great deal to me and far more to my mates. Thanks a lot; from all of us.
Reply supreme clothing
6:55 PM on January 17, 2021 
I have to express thanks to the writer just for bailing me out of this challenge. Just after scouting through the search engines and coming across views that were not pleasant, I was thinking my entire life was done. Existing minus the strategies to the issues you have fixed as a result of your blog post is a serious case, and ones that could have in a negative way damaged my career if I had not encountered your blog. Your actual skills and kindness in taking care of all the details was very helpful. I am not sure what I would've done if I had not encountered such a stuff like this. I can also now look ahead to my future. Thank you very much for this impressive and effective guide. I will not think twice to endorse the website to anyone who ought to have guidelines about this matter.
supreme clothing
Reply adidas yeezy
6:56 PM on January 17, 2021 
I wish to convey my love for your kind-heartedness in support of those who really want help with your idea. Your real dedication to getting the message around came to be quite valuable and have frequently allowed individuals much like me to reach their aims. Your own insightful guideline can mean this much a person like me and substantially more to my fellow workers. Thanks a lot; from everyone of us.
adidas yeezy
Reply air jordan
6:56 PM on January 17, 2021 
Thanks a lot for providing individuals with such a terrific chance to check tips from this web site. It's always so lovely and packed with fun for me personally and my office acquaintances to visit your blog on the least three times per week to read the newest guidance you have got. And lastly, I am actually satisfied with all the brilliant inspiring ideas you serve. Some two tips in this posting are truly the most suitable we have had.
air jordan
Reply lebron james shoes
6:56 PM on January 17, 2021 
Thank you so much for giving everyone an exceptionally brilliant opportunity to discover important secrets from this web site. It really is so amazing and also stuffed with a great time for me and my office co-workers to search the blog no less than 3 times weekly to see the newest tips you have got. Not to mention, I'm so always fascinated with all the powerful pointers served by you. Selected 2 tips in this article are in fact the best I have had.
lebron james shoes
Reply golden goose
6:56 PM on January 17, 2021 
I simply had to thank you very much once more. I'm not certain the things that I might have used in the absence of these basics shared by you relating to such industry. It truly was a intimidating issue in my position, nevertheless coming across your well-written mode you treated the issue made me to weep over contentment. I am just happier for your assistance and in addition hope you are aware of an amazing job your are providing instructing other individuals with the aid of your websites. Probably you have never come across all of us.
golden goose
Reply hermes belts
6:56 PM on January 17, 2021 
I really wanted to send a small message so as to appreciate you for some of the fabulous pointers you are sharing at this website. My extensive internet lookup has finally been recognized with reliable points to share with my friends and classmates. I would point out that many of us visitors are rather endowed to be in a decent website with many special individuals with good basics. I feel rather grateful to have used your web site and look forward to tons of more fun moments reading here. Thanks once more for a lot of things.
hermes belts
Reply supreme hoodie
6:56 PM on January 17, 2021 
I'm also writing to make you know of the amazing experience my wife's child undergone reading through your site. She even learned numerous pieces, which included what it is like to possess a marvelous helping nature to make other people with no trouble fully understand specific advanced subject areas. You truly exceeded readers' desires. Many thanks for presenting those productive, safe, informative and even fun tips about the topic to Julie.
supreme hoodie
Reply jordan 1 off white
6:56 PM on January 17, 2021 
I'm just commenting to let you understand of the brilliant discovery my friend's princess enjoyed checking your site. She noticed some pieces, including what it's like to possess a great helping heart to get many more without problems have an understanding of a number of grueling subject matter. You actually surpassed readers' expectations. Many thanks for providing the important, dependable, educational and also cool guidance on your topic to Julie.
jordan 1 off white
Reply kyrie 6 shoes
6:56 PM on January 17, 2021 
I precisely had to say thanks once again. I do not know what I would've handled without the tricks documented by you relating to this subject matter. This was an absolute hard circumstance for me personally, however , observing the specialized fashion you handled the issue made me to weep with joy. Now i am grateful for your guidance and then wish you are aware of a powerful job that you are doing instructing the rest using your blog post. Most probably you've never met all of us.
kyrie 6 shoes
Reply jordan 11
1:33 PM on January 18, 2021 
I must voice my love for your kind-heartedness giving support to people who have the need for guidance on your concept. Your personal commitment to passing the solution all over has been particularly powerful and has surely empowered guys much like me to attain their ambitions. This useful instruction denotes a whole lot to me and somewhat more to my mates. Thanks a ton; from each one of us.
jordan 11
Reply yeezy wave runner 700
1:33 PM on January 18, 2021 
I definitely wanted to send a note to be able to thank you for those marvelous guidelines you are giving out here. My incredibly long internet research has at the end of the day been compensated with wonderful tips to exchange with my relatives. I would suppose that we website visitors actually are definitely fortunate to exist in a fantastic place with so many special people with interesting methods. I feel pretty privileged to have come across the web page and look forward to some more excellent minutes reading here. Thanks a lot once again for a lot of things.
yeezy wave runner 700